Plans & Payments
Understand subscription charges, renewals and payment problems.
Where can I see my plan and usage?
Open Payments and Subscriptions from your profile to review your membership, expiry and available usage information. Subscription charges pay for access to the selected services; they are not deposits for investing or virtual portfolio amounts.
If you need more help, contact support@fundgazer.com.
Does my subscription renew automatically?
Yes. Membership renews automatically under the renewal terms and payment authorisation presented before purchase. Review the renewal amount, interval and conditions before authorising payment.
If you need more help, contact support@fundgazer.com.
Can I cancel future renewals?
Yes. You can cancel future renewals while retaining access until your already-paid membership expires. Cancelling renewal does not itself provide a refund. Contact support@fundgazer.com if you need help with the cancellation process.
If you need more help, contact support@fundgazer.com.
What happens if my membership expires without renewal?
Watchlist portfolios become read-only and current holdings are unavailable. If membership is not renewed within five days after expiry, the full virtual portfolio is deleted and removed from Watchlist home.
If you need more help, contact support@fundgazer.com.
Can I request a subscription refund?
Subscription payments are generally non-refundable. If a Fundgazer technical issue affected your service, email support@fundgazer.com for review. Include the transaction reference and a brief description. This does not limit rights or remedies available under applicable law.
If you need more help, contact support@fundgazer.com.
Money was debited but my plan is not active. What should I do?
Check the transaction status in Payments and Subscriptions. A debit or an unfinished verification is not proof that the subscription has activated. Avoid making another payment just to resolve an uncertain status. Contact Support with the transaction reference, amount and payment time so the payment can be reviewed.
If you need more help, contact support@fundgazer.com.
Why is my offer code not applying?
Offers can have eligibility, expiry and combination conditions. Review the explanation shown on Apply Offers and the final checkout amount before paying. If the offer still appears incorrect, contact Support with the code and displayed message, without payment credentials.
If you need more help, contact support@fundgazer.com.
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