Account & Security
Get help with sign-in, verification and device authentication.
What should I do if I cannot sign in?
Check your email or phone details and the message shown on the sign-in page. If you forgot your password, use Forgot Password and complete the verification steps. If access still fails, contact Support; never share your password or verification code.
If you need more help, contact support@fundgazer.com.
My verification code is not arriving or is rejected. What should I do?
Check the destination details and the timer or error shown on the verification page. Use the available resend option when it is enabled. If the problem continues, report the time and displayed error to Support without sending the verification code itself.
If you need more help, contact support@fundgazer.com.
How does App Lock work?
If enabled, App Lock uses your phone's fingerprint, face recognition or device passcode to protect an existing signed-in session. Its settings determine when authentication is required after leaving the app. Fundgazer receives the authentication outcome, not your device PIN or biometric templates.
If you need more help, contact support@fundgazer.com.
What if I cannot unlock Fundgazer?
Use an available authentication method offered by your phone. Cancelling authentication keeps the app locked. If you still cannot unlock it, use Sign out on the authentication screen and sign in again, or contact Support. Never send your device PIN or account password.
If you need more help, contact support@fundgazer.com.
Where can I change App Lock settings?
Open App Lock from your profile to review its available settings. Disabling App Lock requires device authentication. App Lock does not replace account sign-in when the session has expired.
If you need more help, contact support@fundgazer.com.
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